My diverse educational background, extensive work history, and numerous certifications reflect my dedication to excellence in healthcare administration and IT systems analysis. I am committed to continuous learning and professional growth, which drives my efforts to improve healthcare delivery and outcomes.

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Work History

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My career has been characterized by progressive responsibilities and a commitment to improving healthcare systems. I began my professional journey as a Head Waitress at Andy’s in Mount Olive, NC, from 1999 to 2001. This role taught me valuable customer service and team management skills. Following this, I worked as a Lead Graphic Designer at Mount Olive Copy & Print until 2004, where I honed my design and project management abilities.

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Transitioning into the healthcare field, I served as a Surgery Scheduler at Eastern Carolina Surgical Associates in Goldsboro, NC, from 2004 to 2007. This position involved coordinating surgical schedules and managing patient information, which was my first foray into healthcare administration. I then joined the UNC OB-GYN Clinic as a Patient Business Associate, a role I held until 2008, where I managed patient appointments and billing processes.

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In 2008, I became an Administrative Support Supervisor at the UNCH Wound Endovascular & Vascular Interventional Radiology Clinics, where I oversaw administrative functions and supported clinical operations. My responsibilities included managing schedules, coordinating with clinical staff, and ensuring efficient clinic operations. This role allowed me to develop strong leadership and organizational skills.

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From 2012 to 2017, I worked as a Charge Integrity Analyst in Revenue Management at UNC Hospitals. In this role, I analyzed electronic data files to ensure accurate billing and conducted workshops on charge reconciliation, medical terminology, coding, and insurance. I also developed policies and procedures for charge posting and reconciliation, contributing to the hospital’s revenue integrity.

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I was then promoted to HCS Manager Charge Master at UNC Health, a position I held from 2017 to 2023. In this capacity, I managed the Charge Description Master (CDM), ensuring compliance with federal billing and coding guidelines. I was instrumental in Epic System Implementations and conducted charge reconciliation workshops, among other responsibilities. My efforts significantly improved the accuracy and efficiency of the hospital’s billing processes.

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Currently, I serve as an HCS ISD Applications System Analyst Senior at UNC Health. In this role, I act as a liaison between the business community and IT, delivering technical solutions and driving process automation. I analyze user requirements, document business processes, and collaborate with IT support to enhance system functionality and customer service. My work ensures that technology implementations align with departmental practices and workflow efficiency, ultimately supporting the organization’s goals.